Freight Broker / Account Manager
Build profitable shipper relationships and manage each customer from first conversation through successful delivery and follow-up.
What you’ll do
- Prospect manufacturers, growers, distributors and refrigerated or truckload shippers.
- Develop relationships through calls, email, referrals, lane research and consistent follow-up.
- Qualify opportunities and identify lanes that fit JASKO capacity.
- Prepare spot quotes, contract rates, bid responses and customer proposals.
- Maintain customer, rate, load and contact information in Prophesy TMS and approved sales tools.
- Coordinate tenders with dispatch, including appointments, temperature, commodity and equipment requirements.
- Monitor service, communicate exceptions and remain accountable through delivery.
- Review revenue, margin, accessorials, terms and account performance.
- Work with accounting on credit approval, billing documents and disputed charges.
- Follow customer-validation and fraud-prevention procedures.
What helps you succeed
- Transportation brokerage, carrier sales or shipper account-management experience preferred.
- Knowledge of refrigerated pricing, lanes, seasonality and capacity markets.
- Comfort with Prophesy TMS, CRM tools, Outlook, Excel and load platforms.
- Persuasive but honest communicator who negotiates without damaging relationships.
- Self-directed, resilient and comfortable with prospecting and measurable goals.
- Commercial judgment, urgency, accuracy and ownership of commitments.
